Support
Questions about Lexomino? Start here. If your answer isn't below, email us and we'll help.
Email rooftoplabsllc@gmail.comA purchase didn't arrive
Purchases are delivered automatically. Make sure you're online, then close Lexomino completely and open it again. Anything you were charged for that hasn't arrived is added when the game starts.
Still missing? Email us with the order ID and date from the receipt Apple emailed you, and we'll sort it out.
How do I get a refund?
Apple handles all payments and refunds. Request a refund from your Apple account.
Where's the Starter Pack?
The Starter Pack can be bought once per player. After you buy it, it no longer appears in the Store.
Why is there no Restore Purchases button?
Every pack in Lexomino is a consumable: its rubies, diamonds and rescue tokens go straight into your game balance, which is saved with your progress. There's nothing separate to restore. Your balance moves to a new device along with your progress (see below).
Will my progress move to a new device?
Yes, if you set up your new iPhone or iPad from an iCloud or computer backup of your old one. Your progress, including the rubies, diamonds and tokens you bought, comes with it.
Lexomino has no accounts or separate cloud save, so the backup is what carries your progress. Without one, deleting the app deletes your progress.
Your data
Lexomino doesn't ask for your name or email, and your game data stays on your device. To ask about the purchase records our purchase service keeps, email us. The Privacy Policy has the details.
Contact
Email rooftoplabsllc@gmail.com. Please include your device model and iOS version, and for a purchase problem, the order ID from Apple's receipt.